If there is a disruption in service, incident notes will be updated here. Note that this page does not document problems caused by widget data sources (such as Google Analytics, Zendesk, Salesforce).
Resolved -
The issue affecting Dropbox accounts has been resolved, and widgets are loading normally. If you continue to have any issues, please reach out to our team at support@geckoboard.com, and we'll help further.
Aug 21, 17:18 UTC
Monitoring -
Dropbox implemented a fix at 14:26 UTC, and widgets are gradually coming back online. We’re continuing to monitor the situation.
Aug 21, 14:32 UTC
Identified -
Some customers are experiencing issues with their Dropbox widgets not loading due to an ongoing Dropbox incident: https://status.dropbox.com/incidents/q9v98cvgfbms. We’re monitoring the situation and will share another update as soon as we have more information.
Aug 21, 14:09 UTC
Resolved -
Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at support@geckoboard.com for further assistance.
Aug 18, 17:50 UTC
Identified -
We are aware of a service outage with our payment platform provider that is affecting recurring billing and the subscription management API, which may prevent some users from making payments or changing plans. We will provide further updates as information becomes available.
Aug 18, 15:22 UTC